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Quality customer service and support are as critical to the success of a Condition Monitoring program as the monitoring system itself. For this reason the Cepstra (UK) Ltd Service & Support Department has bee n optimised to ensure our cutting-edge technology monitoring systems are implemented and fine-tuned to the customer’s specific application to meet their business goals. Comprehensive and effective service & support is not just “nice-to-have” but a necessity for many plants where downtime due to improper setup or operation of a monitoring system, which results in false alarms, trips and incorrect diagnoses simply cannot be tolerated. We understand these needs and are fully committed to the idea that our success is based not on selling systems and services, but based on the customer’s own success in using these products. Services Offered can be categorized as follows:
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